Refund policy

Return and Refund Policy

Thank you for shopping with HNS Diamond. We want customers to feel confident when ordering nail supplies from our store. If you have an issue with your order, please contact us as soon as possible so we can review your request.

Return Eligibility
Return eligibility may depend on the item, product condition, packaging, and timing of the request. To be considered for a return, items should generally be unused, unopened when applicable, and in their original packaging.

Non-Returnable Items
For health, hygiene, and safety reasons, certain nail supply products may not be eligible for return once opened, used, damaged, or removed from original packaging. Final sale items, clearance items, gift cards, and customized or special-order items may also be non-returnable.

Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact HNS Diamond promptly with your order number and photos of the issue. We will review the information and help determine the next step.

Refunds
Approved refunds are typically issued to the original payment method. Processing times may vary depending on your payment provider or bank. Original shipping charges may not be refundable unless required by law or unless the issue was caused by an error with your order.

Exchanges
Exchanges may be available depending on product availability and the condition of the item. If you need a replacement or different item, please contact us before sending anything back.

How to Start a Request
To request help with a return, refund, damaged item, or incorrect order, contact us through our Contact page and include your order number, the item name, and a brief description of the issue.